Privacy Policy
Last updated: February 12, 2024
Overview
At Heart Hands, we are committed to maintaining the confidentiality and security of our users’ personal information.
This Data Privacy Notice (the "Notice") explains who we are and spells out how we collect, use, and disclose personal information from or about you and how to exercise your privacy rights. If you have any questions or concerns about our use of your personal information, please contact us at privacy@hearthands.tech. All terms capitalized herein but not defined in this Notice shall have the meaning ascribed to them in the Terms of Service.
FAQ
You may delete your account on M1 for iOS or Mac:
Navigate to settings by going to your profile picture in the top left of the app
Select "Delete" at the bottom of the sheet
Confirm by selecting "Yes, Delete"
To disable call forwarding, please follow the instructions below based on your carrier:
AT&T: Dial #21# from your iOS call screen
Verizon: Dial *73 from your iOS call screen
Others: iOS Settings → Phone → Call Forwarding → Forward To → Delete number → Go back
About Us
Heart Hands Inc. ("Heart Hands" or "We" or "Us") develops and provides a messaging application M1 (the "App"), which incorporates an Artificial Intelligence (AI) assistant powered by Large Language Models (LLMs) intended to facilitate expedited and more accurate user communication. The AI assistant is specifically designed to transcribe verbal communications, summarize conversations, and respond to inquiries.
Heart Hands Inc. is incorporated in Delaware, United States of America (800 North State Street, Suite 304 in the City of Dover, County of Kent, 19901).
About this Data Privacy Notice
This Data Privacy Notice applies to www.hearthands.tech and https://hellom1.com/, (each referred to herein as the “Website”), our app M1 (the “App”), or when you share your Personal Information with us.
In particular, this Privacy Notice applies when you:
Visit any of our websites, social media pages, or office premises,
Access or use our App,
Contact our team or complete a web form,
Participate in our user research activities,
Otherwise interact or communicate with us.
By accessing or using the Website and/or the App, you agree to be bound by and comply with this Notice, therefore we kindly request you to read this document carefully. Please visit this section frequently as we might update and or modify this Notice at any time without notice and at our sole discretion. We will publish our current Notice on the Website and the changes will take effect at the time of publishing. Your continued use of the Website and/or the App after the posting of an updated version will be understood as your acceptance to the new version. You are welcome to request more information, make suggestions or file complaints regarding this Notice by writing to us at privacy@hearthands.tech.
What categories of Personal Information do We process?
Information that can be used to identify an individual, either directly or indirectly, is Personal Information for the purposes of this Notice. Examples of Personal Information include name, date of birth, address, email address, phone number, photo ID, credit card details, etc.
Information that does not enable the identification of a specific individual, either directly or indirectly, is Non-Personal Information for the purposes of this Notice. Examples of Non-Personal Information include data generated by the devices, applications, tools and protocols used, pages visited, number of clicks, actions taken, duration of sessions, geolocation data that precisely identifies the location, etc.
We will not collect any Personal Information from you unless you voluntarily provide it to us. We collect and process the following categories of Personal Information about you:
Category of personal information
Definition
How it is collected
Account data
Full name, phone number, email address and date of birth.
Not providing us with your Account Data will prevent you from creating an account on the App.
When you use our App, or contact us or otherwise interact with us
Professional or Employment-Related Data
Job position, job title, and industry.
When you use our App, or contact us or otherwise interact with us
Payment Data
Payment card type, last 4 digits of the payment card.
When you sign up for M1 Pro
User Content
Your profile picture, the messages, voice notes and the files/documents you share with others while using the App, as well as the recordings and transcripts of your phone conversations you have in the App.
When you use our App
Contact List Data
Your phone contact list (including contact names and a hashed version of their phone numbers)
When you use our App
App Activity Data
Information regarding chats you are a part of (including the names and profile pictures you give to those chats), chats visited with day and dates, messages sent, phone calls made, searches made, questions asked to the AI app assistant, and other interactions with the app.
When you use our App
Other Digital Behavioral Data
Website page interactions (clicks, browsing), referring web page/source through which you accessed the Website, and date and time of your visit.
When you use our App and Website (via Cookies)
Device and Technical Data
Domain server, type of device/operating system/browser used to access the App or Website, local and language settings; session logging, screen resolution, software crash reports, ISP.
When you use our App and Website (via Cookies)
Connection Data
IP address, cookie IDs, device IDs, mobile carrier, network provider, time of access, date of access, information collected through cookies and SDK.
When you use our App and Website (via Cookies)
We grant these third parties access to your Personal Information only to perform these tasks on our behalf and we are not responsible if such third parties disclose or use your Personal Information for any other purpose. All use of your Personal Information by such third parties shall be made in accordance with their respective privacy policies.
For the aforementioned reasons, you expressly acknowledge that we are not responsible and/or liable for the way how said third parties will use your Personal Information.
What are the purposes and legal basis of Our processing?
We process your Personal Information for the following purposes and on the following legal basis:
Purpose
Legal basis
Categories of personal data processed
Creation of your account
The contract between us formalized by your acceptance of Our Our Terms and Conditions
Account Data
Management of your account and communicating with you
The contract between us formalized by your acceptance of Our Terms and Conditions
Account Data
Payment Data
App Activity Data
Connection Data
Allowing you to use the App, including exchanging messages and files, making phone calls and researching your App historic
The contract between us formalized by your acceptance of Our Terms and Conditions
Account Data
Payment Data
User Content
App Activity Data
Contact List Data
Device and Technical Data
Connection data
Transcripts of your phone conversations
The contract between us formalized by your acceptance of Our Terms and Conditions
Account Data
User content
App Activity Data
Marketing Our App
Your consent
Account Data
Professional or Employment-Related Data
User Content
App Activity Data
Other Digital Behavioral Data
Device and Technical Data
Connection data
Management and improvement of Our App
Our legitimate interest to manage and improve Our App
Account Data
User content
App Activity Data
Device and Technical Data
Connection data
Statistics and reporting
Our legitimate interest to understand how Our App is used
App Activity Data
Device and Technical Data
Connection data
Fraud prevention
Our legitimate interest to ensure the security of Our App
App Activity Data
Device and Technical Data
Connection data
Compliance with Our legal and regulatory obligations as well as with authorities requests
Our legal obligations
Account Data
User content
App Activity Data
Device and Technical Data
Connection data
Enforcement of Our rights
Our legitimate interest to defend Ourselves vis-à-vis our users (including you), judicial, administrative and/or law enforcement authorities.
Identification Data
Browsing Information
Google Workspace APIs are used to enhance your experience with our products, and are not used to develop, improve, or train generalized AI and/or ML models.
Who will my Personal Information be shared with?
Google Workspace APIs are used to enhance your experience with our products, and are not used to develop, improve, or train generalized AI and/or ML models.
We will share your Personal Information:
Within Our group;
With third parties that provide Us services such as storage and hosting providers analytical, technical, and diagnostic services;
With Our counsels, notably for compliance with Our statutory obligations, in particular in terms of accounting, auditing and internal control;
As part of the sale of all or part of Our company and its assets to a third party or as part of a business reorganization or restructuring (including dissolution or liquidation);
Where required or permitted by applicable law, to governmental authorities, courts, external advisors, and similar third parties.
Third Party
Type of Service
Category of Data
Privacy
Amazon Web Services
Data hosting
Account
Data Professional or Employment-Related Data
User Content
Activity Data
Other Digital Behavioral
DataDevice and Technical Data
Connection data
Datadog, Inc.
Application monitoring
Account Data
App Activity Data
Device and Technical Data
Connection data
Large Language Models
Foundation Model providers
User content
Device and Technical Data
Qdrant Solutions GmbH
Semantic Embedding
User content
Device and Technical Data
Amplitude Inc.
Analytics Provider
Account Data
Professional or Employment-Related Data
User Content
App Activity Data
Other Digital Behavioral Data
Device and Technical Data
Connection data
Segment.io, Inc.
Analytics Provider
Account Data
Professional or Employment-Related Data
User Content
App Activity Data
Other Digital Behavioral Data
Device and Technical Data
Connection data
VoIP Providers
Cloud communications service providers
Account Data
User Content
App Activity Data
Device and Technical Data
Connection data
n/a
Meta Platforms, Inc.
Analytics and marketing service provider
Account Data
App Activity Data
Device and Technical Data
Connection data
Firebase Analytics
Analytics Provider
Account Data
Professional or Employment-Related Data
User Content
App Activity Data
Other Digital Behavioral Data
Device and Technical Data
Device and Technical Data
Connection Data
Stripe, Inc.
Payment Processor
Payment Data
Typeform
Online Survey Services
Account DataProfessional or Employment-Related Data
We grant these third parties access to your Personal Information only to perform these tasks on our behalf and we are not responsible if such third parties disclose or use your Personal Information for any other purpose. All use of your Personal Information by such third parties shall be made in accordance with their respective privacy policies.
For the aforementioned reasons, you expressly acknowledge that we are not responsible and/or liable for the way how said third parties will use your Personal Information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How long do we keep your Personal Information?
We only store collected Personal Information for as long as strictly necessary to achieve the purposes of processing referred to in this Notice and in accordance with applicable data privacy law. When We no longer need to use your Personal Information, it will be deleted and/or anonymized so that individuals can no longer be identified from it (save to the extent retention is required to comply with legal or regulatory obligations or for taking or defending legal claims).
Please note that your mobile device identifiers, such as Apple IDFA or Google AAID - which are technical identifiers developed by mobile operating systems, remain under your control and can be reset or erased at any time through your device settings.
No sale of Personal Information
We do not sell our users’ Personal Information. This rule applies to all of our users independently of their country of residence.
Cross-border data transfers
We transfer your Personal Information outside of the European Economic Area (“EEA”). Some recipients are located in countries for which the European Commission has issued adequacy decisions, namely the United States. The transfer is thereby recognized as providing an adequate level of data protection from a European data protection law perspective (Art. 45 GDPR).
By way of entering into appropriate data transfer agreements based on standard contractual clauses (2021/914/EU) as referred to in Art. 46 (2) (c) GDPR or other adequate means, which are accessible via the contact details below we have established that all other recipients located outside the EEA will provide an adequate level of data protection for the Personal Information and that appropriate technical and organizational security measures are in place to protect Personal Information against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing. Any onward transfer (including our affiliates outside the EEA) is subject to appropriate onward transfer requirements as required by applicable law.
Conditions for Use
You have to be at least 18 years old to access and use the Website and/or the App as we do not direct our Services to persons under the age of 18 (“Child” or “Children”). Children must leave the Website now and refrain from using the App as we do not solicit or knowingly collect any online information from Children.
If you become aware that a Child has provided us with Personal Information without parental or guardian consent, please contact us immediately at privacy@hearthands.tech and we will take steps to remove such Personal Information.
Your rights
Under applicable data privacy law, you have the following rights:
Right of access: You have the right to obtain from Us confirmation as to whether or not Personal Information concerning you is being processed, and, where that is the case, to request access to the Personal Information. The access information includes – inter alia – the purposes of the processing, the categories of Personal Information concerned, and the recipients or categories of recipients to whom the Personal Information have been or will be disclosed.
You have the right to obtain a copy of the Personal Information undergoing processing. For additional copies requested by you, we may charge a reasonable fee based on administrative costs.
Right to rectification: You have the right to obtain from Us the rectification of inaccurate Personal Information concerning you. Depending on the purposes of the processing, you have the right to have incomplete Personal Information completed, including by means of providing a supplementary statement.
Right to erasure (right to be forgotten): You have the right to ask Us to erase your Personal Information. To do so, please contact us to privacy@hearthands.tech.
Right to restriction of processing: You have the right to request the restriction of processing your Personal Information. In this case, the respective data will be marked and may only be processed by Us for certain purposes.
Right to data portability: You have the right to receive the Personal Information concerning you which you have provided to Us in a structured, commonly used and machine-readable format and you have the right to transmit those Personal Information to another entity without hindrance from us.
Right to object: You have the right to object, on grounds relating to your particular situation, at any time to the processing of your Personal Information by us and we can be required to no longer process your Personal Information. If you have a right to object and you exercise this right, your Personal Information will no longer be processed for such purposes by us. Exercising this right will not incur any costs. Such a right to object may not exist, in particular, if the processing of your Personal Information is necessary to take steps prior to entering into a contract or to perform a contract already concluded.
Right to withdraw your consent: Where the processing of your Personal Information is based on your consent, you have the right to withdraw your consent at any time. Such a right to withdraw your consent does not affect the lawfulness of the processing based on your consent you have previously given us, prior to the withdrawal.
Right to your data after your death: You have the right to give instructions related to the retention, erasure and communication of the Personal Information concerning you after your death.
You also have the right to lodge a complaint with the competent data privacy supervisory authority.
Cookies Policy
Cookies are files with a small amount of data that are sent to your browser from a website and stored on your computer's hard drive, which may include an anonymous unique identifier. We shall use cookies to collect information. You are advised that you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some or all portions of our Website and/or the App. The data collected through the use of cookies is subject to this Notice. The Website uses the cookies referred to above in the chart regarding categories of Personal Information we process. By accessing and using the Website and the App you agree to the use of the cookies described therein. Cookies may be blocked at any time, however, please note that the functionality of the Site may be severely limited if you choose to block the cookies.
Other companies' Cookies on the Website allow other companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers' use of cookies is subject to their respective privacy policies and we are not responsible for your use of such websites.
Links to other websites of services
The Website may contain content, services, advertising, and other materials that link to websites operated by third parties. We have no control over those other websites, and this Notice does not apply to them. Please refer to their respective privacy policies to learn how they collect and use your Personal Information. You expressly acknowledge that we are not responsible and/or liable for the way how said third parties will use your Personal Information.
Contact Us
If you have any questions about this Notice, please contact us at privacy@hearthands.tech.
Changes of the Privacy Notice
This Privacy Notice is subject to change, please check this section frequently.
